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Is Tags a Premium feature? What will happen to my Tags after the trial?
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REMINDER: If you purchased a V5 Pro license, you have been given a V6 Essentials account at no cost. To learn more about our subscription plans, visit our website. A Premium subscription includes these and new features like Cross-Account Sharing and adding Tags. What is the difference between an Essentials and Premium subscription?Īn Essentials subscription includes everything a V5 Pro user had in mSecure 5 with a few new features like Browser Extensions. That being said, if you have automatic updates turned on for your device, mSecure will be updated to V6 as it is the latest version of mSecure. We can only submit updates to our app, and after it is approved by those companies, they will deliver it to your device(s) based on their app store guidelines.
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Apple, Google and Microsoft do not allow this and we do not wish to force you to download anything you do not want.
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Why was I forced to upgrade to mSecure 6?Īs third-party developers, we cannot force an update or any app to be downloaded onto your devices.
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This issue has since been resolved for future users in 6.0.235.0, though if you updated immediately and have this issue, please refer to our support article to learn how to retrieve your V5 Groups. Unfortunately, the first release of mSecure 6 for Windows, had an issue converting Groups into Tags.
Where have my Groups gone in mSecure on my Windows computer? Check the iTunes and Mac App Stores, Google Play Store, and Microsoft Store to update mSecure! MSecure 6 was gradually rolled out and is now available in all of the app stores. Why is mSecure 6 not available in my device’s app store? In other words, you have not lost your V5 Pro license. This includes all of the features you used in V5 with a few new additions. TO CLARIFY: Regardless of how you may interpret the messages throughout the app, if you had an mSecure 5 Pro license, you now have an mSecure 6 Essentials subscription at no cost.
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The trial is not for the features you’ve already paid for but only for new Premium features such as the Sharing Center, multiple Tags, etc. Your account is an Essentials account now, so once the Premium trial is over, you will then have an Essentials plan going forward at no cost to you. You are also given a 30-day trial to our new Premium subscription tier in mSecure 6. You are receiving a free subscription to our new Essentials tier which includes all features (and more) you had in V5. If you are an mSecure 5 Pro/paid user, you will not lose any features that you had in V5. There has been some confusion with the change to subscriptions so we want to clarify how the new model works. V5 Paid Users do not lose any functionality Since we hope this post will resolve almost two thousand emails we received, we will not be responding to any unanswered support requests sent prior to. Please read carefully through this list of common issues, then if none of them address the issue you’re experiencing, please send a support request so we can prioritize it and respond in a more timely manner. Most of these requests are very similar in nature and we’re hoping this post will address 90% of the questions or concerns you may have. After I hear back from you, we'll keep on troubleshooting to get to the bottom of what's causing this.With the release of mSecure v6, we have received an overwhelming number of support requests and with our small support staff, it would take weeks to respond to each individual question or concern. Choose the backup you created on your desktop, and restore it. If it didn't fix the problem and syncing still can't be done between your devices, go ahead and go to the Backups Settings again, and choose the option to Restore. After it's uninstalled, wait for about a minute and then reinstall mSecure from the Store app.ĭid that have any effect on the problem David? Now, click the start menu, then right-click on mSecure and choose the option to uninstall the app. Click the button to create a new backup and save it to your desktop. Click the gear icon, then click "Backups" in the left column of the Settings screen. Before you do the reinstall, you'll need to go to the Backup Settings after clicking the gear icon in the bottom left corner and create a backup of your data.
You may have tried reinstalling mSecure before, but it should be different now because I reset the sync settings on your account. Now that I know it's the same computer, I think simply reinstalling mSecure should solve the problem. Since they are saying your ASUS computer is the server, I was thinking the computer you are taking the screenshots on was not your ASUS. From the screenshots, I thought you had more than one computer, because the Sync Settings aren't making any sense.
I'm not out of ideas yet! We'll get this figured out one way or another, even if I have to get the developer involved.
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